IT System Administrator I - 29th Judicial District

Kansas City, KS

Full Time

Mid Level

Position number: K0070270
Location of Employment:     29th Judicial District, WY County Courthouse, 710 N 7^th St. Kansas City, KS 66101
Position Title and Salary:      IT Systems Administrator I, Grade 46, $36.78 Hourly, $37.69 with six months of successful performance, $40.55 with one year of successful performance

Kansas Judicial Branch Benefits State Employment Center - Benefits (ks.gov)

Job Duties: This is professional IT infrastructure work focused on the installation, configuration, monitoring, and maintenance of enterprise systems in a primarily Windows Server environment, including systems hosted in VMware. The position helps meet end-user and business needs by ensuring uptime, performance, availability, and security of servers and core services within established operational guidelines.
Work includes responding to escalated incidents from first-level support; administering identity, server, messaging, and core network services; monitoring logs and hardware indicators; applying standard changes; and supporting backup and disaster recovery activities. Routine tasks may be automated through scripting to improve reliability and reduce manual effort.
Work is performed under the supervision of the IT Infrastructure Manager and is reviewed through conferences, documentation, and evaluation of results obtained.

Work Schedule & Location: This position requires on-site presence the majority of the workweek, with the potential for hybrid flexibility as approved or required.

Primary Responsibilities or Examples of Work Performed
(Position may not include all duties listed, and examples do not cover all duties which may be performed.)

Identity & Access (Active Directory / Hybrid Identity)

Performs common administration tasks for users, computers, and groups in Active Directory (provisioning, changes, deprovisioning).
Monitors Active Directory health and assists with remediation of replication, authentication, or policy-related issues.
Reviews and responds to security events related to identity and access; follows established escalation and documentation practices.
Maintains and supports Group Policy structure to secure servers, desktops, and laptops (baseline settings, hardening, updates).

Core Network Services

Supports the design, operation, and monitoring of DNS, DHCP (and other assigned directory/network services).
Assists with troubleshooting name resolution, address assignment, and related service interruptions affecting applications and users.

Server Administration & Virtualization

Installs, configures, administers, and monitors Windows Server systems (including patching, service configuration, performance checks).
Assists with administration and monitoring of the VMware environment (VM provisioning, resource monitoring, snapshot coordination, basic troubleshooting).
Helps plan for/respond to outages and participates in root-cause follow-up (problem management).

Phone System (PBX) Management

Designing and updating visual dial plans. This includes managing auto-attendants (IVRs), ring groups, and time-based routing schedules to ensure calls are handled correctly across various office locations or remote setups.
Managing the full lifecycle of users, assigning softphone licenses and provisioning physical desk phones via MAC addresses.

Messaging / Collaboration Services

Assists with administering Microsoft Exchange and/or Microsoft 365 services as assigned.
Monitors messaging service health and responds to incidents, outages, and capacity/performance issues.

Storage / Backup / Recovery

Ensures backups are operating as designed; reviews job status and supports remediation of failed jobs.
Assists with disaster recovery planning, documentation, and testing, including restore validation activities.
Assists with administration/monitoring of enterprise storage systems (e.g., SAN) as assigned.

Security Operations & Compliance Support

Monitors assigned security alerts/logs and followed procedures for investigation, containment, and escalation.
Supports endpoint/server protection tooling and standard security configuration baselines.
Implements least privilege, separation of duties, and secure administrative practices.

Automation, Documentation, and Continuous Improvement

Automates routine tasks using scripting (e.g., PowerShell) and maintains reusable admin scripts/tools.
Maintains accurate documentation (runbooks, system diagrams, change records, standard procedures).
Recommends future design initiatives and improvements to increase reliability, security, and manageability.

Customer Support / Coordination

Works directly with IT peers, project teams, vendors, and court personnel to resolve issues and communicate impacts.
Uses the ITSM/ticketing system to document work, time, resolution steps, and follow-up actions.

Required Education and Experience

Education: Associate degree in Computer Science, Information Technology, Engineering, or related field OR equivalent combination of education, relevant certifications, and experience.
Experience: Minimum two (2) years of professional experience in IT system administration or closely related infrastructure support roles.
Demonstrated experience supporting:

Windows Server administration (install/configure/maintain/troubleshoot)
Microsoft Active Directory
Enterprise systems monitoring and incident response practices

Required Knowledge, Skills, and Abilities

Working knowledge of Windows Server administration concepts (services, patching, permissions, event logs, performance).
Working knowledge of Active Directory, Group Policy, and account/security permission management.
Basic understanding of networking concepts (IP addressing, DNS, DHCP, routing/switching fundamentals).
Strong troubleshooting and analytical skills; able to isolate root cause using logs, monitoring tools, and systematic testing.
Ability to prioritize, multi-task, and adapt quickly in a changing environment.
Strong customer service mindset with clear written and verbal communication.
Strong organization and documentation skills; able to produce clear tickets, runbooks, and step-by-step procedures.
Ability to work effectively with peers, project teams, and management; collaborates well across business and IT teams.
Demonstrated care with change control and operational discipline

Preferred Education and Experience
Experience supporting one or more of the following:

VMware virtualization administration/operations
Microsoft Exchange and/or Microsoft 365 administration
Backup/restore operations and basic DR testing
IIS and/or Microsoft SQL Server (basic admin/troubleshooting)
Endpoint protection / systems management tools (as used by the organization)

Certifications (preferred):

CompTIA Network+ and/or Security+
Microsoft role-based certs aligned to Windows Server / identity / M365 (or equivalent)

Applications will be accepted until: Open until filled.

The Americans with Disabilities Act ensures your right to reasonable accommodations during the employment process. A request for accommodation will not affect your opportunities for employment with the Judicial Branch. If you wish to request an ADA accommodation, please contact [email protected] or by TDD through the Kansas Relay Center at 800-766-3777 or 711.

THE KANSAS JUDICIAL BRANCH IS AN EEO / AA EMPLOYER

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IT System Administrator I - 29th Judicial District

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